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Talking order fulfillment
Voice-directed fulfillment has been a bit slow to catch on among direct merchants, compared to traditional retailers. Why?
Hire power; power hiring
What with the turmoil in the economy and the availability of numerous seasoned executives, you might think this is an easy time to find staff. But that's...
Keeping contact center costs in line
Just about every business these days is challenged to do more with what you have. Contact centers seem to face even more pressure to perform miracles...
Talking order fulfillment
Voice-directed fulfillment has been a bit slow to catch on among direct merchants, compared to traditional retailers. Why? Part of the reason is that...
DHL Expands Parcel Plus Service
DHL Global Mail has expanded its Smartmail Parcel Plus service to include packages weighing up to 10 lbs. Previously the service, which covers the continental U.S. as well as Alaska, Hawaii, Puerto Rico and APO/FPO addresses, was limited to packages weighing up to 1 lb....
Home Agent Trend Key to Reducing Attrition
Everyone knows that call center attrition rates are high. Employee turnover in call centers averages 25% -- but for some unfortunate centers it may be as high as 90%-100%....
Acing the Applicant Interview Process
Selecting the right candidate for the job is important to your company’s success. So how do you ensure a candidate will be a good fit?...
Finding Your Voice in Fulfillment Technology
Voice-directed fulfillment which uses advanced speech recognition technology to voice-enable processes such as order picking, replenishments, put-aways, transfers and receiving, is slowly catching on with direct merchants. This wireless communications technology lets workers operate essential warehouse equipment and systems “hands-free,” without reliance on cumbersome lists, labels and scanners....
Contact Center Hiring: Picking the Best
Hiring the right people for your contact center can be a huge challenge. Not only is it difficult to find people with good basic “soft skills,” such as verbal communication skills, it’s also hard to find people who have common sense and can make good judgments when interacting with customers....
Seta Corp. Signs with Multichannel Service Provider
Seeking to deliver a better customer experience, jewelry cataloger Seta Corp., which also does business as Palm Beach Jewelry, is now using Marketing Alternatives for call center services....
Systems: Overcoming integration hurdles
Every merchant would in theory want to achieve true multichannel integration. The major benefits to this range from improved customer satisfaction and...
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